VIRTUAL APPOINTMENT FAQs

https://www.followmyhealth.com/videovisit/70c81054-8b75-46c4-bdbd-a7f9008d7e45

Internet access, a web camera and a microphone are necessary to use our online link. You can use our telemed portal on your tablet, computer or smart phone! If you don't have internet access at home, you can use a local Wi-Fi in a quiet area. Other helpful accessories that will enhance your telemedicine experience include:

• Scale

• Blood Pressure Cuff

• Thermometer

• Pulse Oximeter

• Flashlight

• Ruler or Measuring Tape

None of these are required but they will help the doctor get the most accurate picture of your situation and prescribe the ideal treatment to make you feel better.

Create an account through our telemedicine link and you will be sent to a dashboard where you can request to meet with a provider.

We accept most insurance providers through our system and will submit claims on your behalf. Submitted claims are subject to your personal plan details. Coverage is determined based on your available benefits on the date that services are provided.

We treat your online visit as if you were here in person. Therefore, we can accept and treat you during the following normal business hours. We do accept same day appointments as first come first serve. Our current wait times can be found on our home page.

Monday - Friday: 8:30 am - 6:30 pm

Saturday - Sunday: 9:30 am - 4:30 pm

If you use any other Telemedicine service you run the risk of paying twice. If your symptoms are too serious you will be told to go to your nearest Urgent Care and you will pay for both visits. With Gwinnett Urgent Care Telemedicine if your symptoms are too serious for treatment, whatever you paid for the online visit will be applied toward a visit in our office! Also, you will get to know our Staff who take care of you. Never will you be guessing which random doctor, from who knows where, will be treating you or your family.

Yes, we can electronically send in prescriptions to your preferred pharmacy. However, we do not guarantee prescriptions. Each patient is evaluated and the appropriate course of treatment is provided by our clinicians.

Yes. From busy parents to college students to travelers who are in Georgia for the weekend.

Telemedicine can be useful for any non-emergency medical issue. We see patients for the following reasons online:

You are considering the Emergency Room or Urgent Care for a non-emergency medical issue

Your primary care physician isn’t available to see you

You or your family are traveling in Georgia and need out of state medical care

You can’t leave your home for various reasons (i.e. you’re too sick, can’t find a babysitter, etc.)

When you live hours away from an urgent care and need to see a doctor ASAP

https://www.followmyhealth.com/videovisit/70c81054-8b75-46c4-bdbd-a7f9008d7e45

• Chest pain or any cardiac symptoms

• Chronic pain management

• Concussion or head trauma

• Allergic reactions causing difficulty breathing

• Changes in vision

• Headaches

• Abdominal pain

• Fainting episodes

• Flu symptoms

• Fever

• Severe Cough

• Bronchitis

***Please note that this is not a complete list and the provider will assess each patient individually as to the appropriateness of the virtual visit.***